Data Retention Policy

30-Day Data Retention Policy for Recorded Calls and Zoom MeetingsScope:

This section of the Privacy Policy outlines Sumner Social's approach to the retention and management of personal data collected through recorded phone calls and Zoom meetings. Recognizing the sensitive nature of this data, Sumner Social is dedicated to handling it with the utmost responsibility, ensuring compliance with privacy laws and a strong commitment to user privacy.

Purpose of Data Collection:

Recorded calls and Zoom meetings are essential to Sumner Social’s operations, enhancing the quality and effectiveness of our digital closing training, support, and services. These recordings are used to:

Improve the training experience by reviewing interactions for quality assurance and instructional improvement.Provide a reference for resolving disputes or clarifications, ensuring transparency and understanding. Meet legal and regulatory requirements as applicable to our business practices.

Data Retention Period:

Sumner Social retains personal data from recorded calls and Zoom meetings for a 30-day period following the recording date. This period is carefully chosen to balance the need for operational review and the commitment to minimize data retention to safeguard privacy.

Data Deletion:

At the end of the 30-day retention period, recordings are securely and permanently deleted from our systems. Sumner Social uses advanced deletion methods to ensure that the data is completely irrecoverable, protecting our clients' privacy.

Exceptions:

There may be instances where recordings need to be retained beyond the 30-day period due to:

Legal and regulatory obligations that require longer retention periods.Ongoing dispute resolution where a recording is pertinent to the case, it will be retained until the issue is fully resolved.

Access and Control:

Participants in recorded calls and Zoom meetings are afforded certain rights over their personal data, including:

Notification that the session will be recorded at the beginning of the call or meeting.The right to access their personal data derived from the recordings.The option to request early deletion of their data from the recordings, barring any legal or regulatory exceptions.

Consent:

By participating in recorded calls and Zoom meetings, participants consent to this data retention policy. Those preferring not to be recorded should abstain from participation or utilize available mechanisms to opt out of the recording process.

Policy Updates:

Sumner Social reserves the right to modify this policy as necessary, reflecting changes in our operational practices or in response to new legal requirements. Significant policy updates will be communicated through our website or directly to our users.